Sitting with some of Premier’s team it allowed us to reflect on what has been an exciting twelve months of outstanding growth. This growth has seen 13 upgrades, an increase in service contract customers and Premier being rated the ‘best supplier’ by some of the world’s best manufactures within the industry (not to mention by suppliers to the European Space Agency……).
When asked why they think this was possible the answer is simple- because Premier is the only company to focus on service and upgrades within the market which means that Premier react when customers need us most. This reaction time is at the heart of Premier as Response is a key improvement architect of success for the business along with Bespoke, Expert and Personal to ensure we operate faster, more flexibly and more efficiently than ever before:
“In terms of support, every time I contact Premier staff they are extremely helpful and reaction time is immediate- very important for us.” Chris Barley, CT Glass
Secondly there is a longstanding team with the experience and knowledge of how best to support all brands and makes of autoclave. As such, new and old customers can be confident when approaching Premier with a breakdown, service enquiry, controls upgrade or just for advice.
Furthermore, Premier’s reputation as the upgrade specialists within the market has been fortified as our ability to transform antiquated, unreliable autoclaves into state of the art equipment has been proven time and time again. Solutions are always bespoke to customer requirements and as you’d expect with customers in Formula 1 and OEM aerospace companies, quality is paramount:
“Significant technological improvements as well as increased efficiency since the upgrade” Mike Davies, Cytec
“Excellent customer service, superb workmanship” Tom Gallier, Formaplex
Premier has been delighted to help our customers attract new business, to achieve Nadcap accreditation and double their efficiency (to name a few benefits) following upgrades to their CureManager system:
“Premier’s advice regarding AMS2750E was invaluable in achieving required specification and accreditation” Philip Spaul, BF1 Systems
All the above being stated key to Premier’s success is that we are a team, a team which is far more than a sum of its parts, a team which acts to support one another and give one another the ability to do what we do best on a daily basis to the benefit of our customers and our customers customers. Yes, growth is positive, however, the main aim is to maintain focus so that we get more comments like the above and to continue this we are recruiting to cater for increased engineering requirements and striving to ensure quality levels are continually improving.
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